Return & refund policy

Return & Refund Policy

At Zanova Mart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can review the issue and provide an appropriate solution.

1. Eligibility for Returns

A product may be eligible for return or exchange if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product is defective or does not function as described.

  • An item is missing from your order.

  • The product received is materially different from the product ordered.

Return requests must be submitted within 7 days of receiving the order.

2. Products That May Not Be Eligible

Returns or exchanges may not be accepted for products that:

  • Have been used, damaged, altered, or misused by the customer.

  • Are returned without their original packaging where the packaging is necessary for verification.

  • Have missing accessories, parts, manuals, or other included items.

  • Have been damaged due to improper use, negligence, or accidental damage after delivery.

  • Are returned after the applicable return period.

  • Are subject to hygiene or personal-use restrictions where applicable.

Certain products may have specific return conditions, which will be communicated in their product description or at the time of purchase.

3. How to Request a Return

To request a return, please contact us through:

Email: zanovamart@gmail.com
Phone / WhatsApp: 03318117855

Please provide:

  • Your order number

  • Customer name

  • Contact number

  • Description of the issue

  • Clear photographs and/or video of the product and packaging, if requested

Our team will review your request and inform you about the next steps.

4. Inspection & Approval

All return requests are subject to review and verification.

Once we receive the required information, we may ask for photographs, videos, or other evidence to determine whether the product qualifies for a return, exchange, replacement, or refund.

Approval of a return request does not automatically guarantee a cash refund. The available resoluti