shipping policy

Shipping Policy

Effective Date: September 25, 2026

At Zanova Mart, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Availability

We currently offer delivery services within Pakistan.

Delivery availability may vary depending on the customer's location and the courier service available in that area.

2. Order Processing

Orders are normally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take additional time.

3. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Delivery to remote or less-accessible areas may require additional time.

Please note that delivery times are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

  • Delivery location

  • Order size or weight

  • Courier service

  • Promotional offers

From time to time, Zanova Mart may offer free shipping promotions on selected products or orders.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

For COD orders, customers must pay the full order amount to the courier at the time of delivery.

Customers are requested to provide an active phone number and complete delivery address to avoid delivery issues.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

Tracking availability depends on the courier service used for your order.

7. Delivery Attempts

The courier may make one or more delivery attempts depending on its operational policies.

If the customer is unavailable, provides an incorrect address, or cannot be contacted, the shipment may be delayed, returned, or cancelled.

Customers are responsible for ensuring that someone is available to receive the order at the provided address.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • Province

  • Active phone number

Zanova Mart is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

9. Delayed Deliveries

Although we work with our delivery partners to ensure timely delivery, delays may occur because of circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Road closures

  • Courier delays

  • High order volumes

  • Natural disasters

  • Other unforeseen circumstances

We appreciate your patience in such situations.

10. Damaged Packages

If your package appears seriously damaged at the time of delivery, please contact Zanova Mart as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy for the applicable procedure.

Where required, customers may be asked to provide clear photographs or videos of the package and product.

11. Missing Items

If an item appears to be missing from your order, please contact us promptly with your order number and relevant details so that we can investigate the issue.

12. Returned Shipments

An order may be returned to Zanova Mart by the courier if:

  • The customer refuses to accept the parcel

  • The provided address is incorrect or incomplete

  • The customer cannot be contacted

  • The customer is unavailable after the courier's delivery attempts

  • The delivery cannot be completed for another valid reason

Additional shipping charges or other conditions may apply to reshipment, where applicable.

13. Changes to Shipping Policy

Zanova Mart reserves the right to update or modify this Shipping Policy when necessary.

Any changes will become effective once the updated policy is published on our website.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Zanova Mart

Email: zanovamart@gmail.com
Phone / WhatsApp: 03318117855

We appreciate your trust and look forward to delivering your orders safely.

Thank you for shopping with Zanova Mart.