Terms & Conditions

Effective Date: September 25, 2026

Welcome to Zanova Mart. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

Zanova Mart operates as an online retail store offering a variety of products, including gadgets, electronics, household items, accessories, and other consumer products.

By using our website, you confirm that you are legally capable of entering into a purchase agreement and agree to comply with these Terms & Conditions.

2. Products & Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Minor differences between product images and the delivered product may occur.

• Product availability may change without prior notice.

• We reserve the right to correct errors in product information, pricing, or availability.

3. Orders

When you place an order with Zanova Mart, you are making a request to purchase the selected products.

We reserve the right to accept, reject, or cancel an order at our discretion, including in situations involving:

• Incorrect pricing or product information

• Product unavailability

• Incorrect or incomplete customer information

• Suspected fraudulent or unauthorized activity

• Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund & Return Policy.

4. Pricing & Payments

All product prices are displayed on our website in Pakistani Rupees (PKR), unless otherwise stated.

Zanova Mart reserves the right to change product prices at any time without prior notice.

Any applicable delivery charges, taxes, or other charges will be communicated or displayed during the checkout process.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to provide accurate contact and delivery information.

Customers should ensure that someone is available at the provided address to receive and pay for the order.

Repeated refusal or failure to accept confirmed COD orders may result in restrictions on future COD purchases.

6. Shipping & Delivery

We aim to process and dispatch orders as quickly as reasonably possible.

Delivery times may vary depending on:

• Destination

• Courier service

• Product availability

• Weather conditions

• Public holidays

• Unforeseen circumstances

Delivery estimates are not guaranteed. Zanova Mart will not be responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

7. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Products may be eligible for return or exchange only when they meet the requirements specified in that policy.

Customers should inspect their order promptly after delivery and contact us as soon as possible if the product is damaged, defective, incorrect, or missing.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Zanova Mart promptly with your order details and, where requested, clear photographs or videos of the product and packaging.

We will review the issue and determine the appropriate resolution according to our Return & Refund Policy.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Zanova Mart reserves the right to cancel orders where necessary due to product availability, pricing errors, suspected fraudulent activity, or other legitimate reasons.

10. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

• Full name

• Phone number

• Email address

• Complete delivery address

Zanova Mart is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

11. Website Use

You agree not to misuse our website or attempt to:

• Gain unauthorized access to the website or its systems

• Interfere with website functionality

• Use the website for unlawful purposes

• Copy or reproduce website content without permission

• Submit false, fraudulent, or misleading information

12. Intellectual Property

All content appearing on the Zanova Mart website, including logos, branding, graphics, text, product descriptions, designs, and other materials, belongs to Zanova Mart or its respective content owners unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or used commercially without prior permission.

13. Third-Party Services

Zanova Mart may use third-party services such as payment providers, courier companies, hosting providers, analytics services, or other service providers.

The use of such services may be subject to the respective third party's terms and policies.

14. Limitation of Liability

Zanova Mart will make reasonable efforts to provide accurate information and reliable services. However, we cannot guarantee that our website will always be uninterrupted, error-free, or completely free from technical issues.

To the extent permitted by applicable law, Zanova Mart will not be responsible for losses arising from circumstances beyond our reasonable control.

15. Changes to These Terms

Zanova Mart reserves the right to update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated terms are published on our website. Customers are encouraged to review this page periodically.

16. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Pakistan.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Zanova Mart

Email: zanovamart@gmail.com
Phone / WhatsApp: 03318117855

Thank you for shopping with Zanova Mart.